Support

How to request help

Use a clear subject such as Gameplay bug, Account access, Security report, Deletion request, or Ban appeal. Include only what is relevant:

• your exact Dungeons & Glory username;
• desktop platform, operating system, and game version;
• the date, approximate time, and time zone of the problem;
• what you expected, what happened, and steps that reproduce it; and
• a screenshot or exact error message, if useful.

Accounts and passwords

The current closed playtest uses a username and password without an account email address. It does not offer automated password reset or email-based account recovery. Support may be unable to restore access when account control cannot be verified, and will never ask for your password.

Accounts are retained unless you request deletion or the service shuts down. To request deletion, use the Account Deletion page.

Bugs, feedback, and crash reports

For a gameplay or website defect, send concise reproduction steps and a screenshot if one helps. In-game feedback and accepted crash reports are relayed to private development channels as described in the Privacy Policy.

Desktop crash reporting is enabled by default. You can disable it in Settings; doing so removes pending local crash reports. Pending reports are limited to 24 files and 14 days.

Security reports

Email the support address with Security report in the subject. Explain the affected surface, impact, and safe reproduction steps. Do not access other players' data, disrupt the service, publicly disclose an unaddressed vulnerability, or include live credentials. We do not currently operate a paid bug-bounty program.

Suspensions and appeals

If an account is suspended or terminated, you may appeal by emailing the exact username and a concise explanation. Appeals are reviewed manually. An appeal does not guarantee reversal, and measures needed to protect players or the service may remain in effect during review.

Steam purchases and refunds

When Steam distribution begins, Steam handles store payment, purchase, download, and refund systems. Use Steam Support for those platform issues and review the Steam Refund policy. Contact Trash Panda Software for Dungeons & Glory gameplay and local-account support. A game-account deletion request does not itself cancel or refund a Steam purchase.

Response expectations

This is a small-team closed playtest, so no guaranteed response time or round-the-clock support is offered. We aim to acknowledge ordinary requests within 10 business days. Security, privacy, and deletion requests are handled within the time required by applicable law.