Account Deletion
How to request manual deletion of a Dungeons & Glory account and its saved progression.
Effective and last updated
Dungeons & Glory does not currently have an automated account-deletion button or authenticated deletion channel. Support can accept a request by email, but may be unable to complete it safely until account control can be authenticated.
Request deletion
- Email support@dungeonsandglory.com with the subject Account deletion request.
- Include the exact Dungeons & Glory username you want deleted.
- Wait for a support reply. An email address and username are enough to start a request, but they do not prove that you control the account. The current account system does not store an email address and support cannot retrieve the original password.
- Never send your password. If support cannot authenticate account control safely using the capabilities then available, it will not delete the account and will explain that the request cannot yet be completed.
What deletion does
If Trash Panda Software can authenticate account control and complete the request, it will delete or de-identify the active account record and its associated credential hash and game state, including progression, inventory, equipment, skills, statistics, currencies, tutorial state, and similar saved records. You will lose access to the account, and the result cannot normally be reversed.
Deleting a game account does not delete a Steam account, cancel a purchase, or create a refund. Use Steam Support for Steam account, payment, and refund requests.
Records that may remain
We may retain limited information where reasonably necessary and permitted by law for security, fraud prevention, abuse enforcement, dispute resolution, legal claims, tax or transaction obligations, and backup integrity. Relayed feedback, crash reports, and support messages may not be reliably linked to a game account; identify any specific report or message you also want us to locate. Backup copies may remain until they are overwritten or expire and will not be returned to ordinary use.
Timing and cancellation
We aim to acknowledge a deletion request within 10 business days. If account control can be authenticated safely, we aim to complete the request within 30 days after verification. We do not promise completion within a fixed period when safe verification is unavailable. Different timing may apply when required or permitted by law, when verification or scope is unusually complex, or when a lawful exception applies; we will explain a material delay or inability to proceed.
You may cancel before support confirms completion. After completion, deleted progression cannot normally be restored.
Inactive accounts
Accounts are not automatically deleted merely because they are inactive. They remain until an authenticated deletion request is completed or the service shuts down.
Other privacy requests
You may use the same address to request access, correction, or other privacy rights available under applicable law. See the Privacy Policy for more information.